This Privacy Policy sets out how Holistic Organising Services (we, us, our) collects, uses, stores and discloses personal information in the course of providing holistic organising services in Australia. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This policy applies to personal information collected through our website, social media, email, telephone, in-person consultations, workshops, events and any other interactions with clients, prospective clients, suppliers and other individuals in Australia.

What we collect

We may collect personal information that is reasonably necessary for, or directly related to, our services and operations. The types of information we collect can include:

• Identity and contact information: name, postal address, email address, telephone number.

• Service-related information: details about your home, office or premises, photos, inventories, lifestyle preferences, health or mobility considerations where relevant to providing safe and appropriate services.

• Financial and billing information: bank account or credit card details, invoicing history, payment records (where required to process payments).

• Communications: correspondence, enquiries, notes from consultations, feedback and testimonials.

• Marketing and engagement information: preferences, records of interactions, event registrations.

• Technical information: IP address, device and browser details, website usage and analytics when you visit our website.

We generally do not collect sensitive information (such as racial or ethnic origin, religious beliefs, political opinions, health or genetic information) unless you explicitly provide it and we have your consent or otherwise permitted by law. If we need to collect sensitive information to provide services (for example, health or mobility considerations relevant to service delivery), we will obtain your consent.

How we collect personal information

We collect personal information directly from you when you:

• make an enquiry, book services or register for events;

• communicate with us by email, telephone, SMS, or social media;

• complete forms, surveys or client intake documentation;

• provide information during consultations or on-site visits.

We may also collect information from third parties where permitted, such as referrals, publicly available sources, contractors, or service providers, and we will take reasonable steps to notify you or obtain your consent where required.

Use of personal information

We will use personal information for purposes including:

• providing, managing and improving our holistic organising services;

• communicating with you about bookings, changes, invoices, reminders and service-related matters;

• processing payments and managing billing and debt recovery;

• responding to enquiries, feedback and complaints;

• marketing and promotional activities, where you have consented or where permitted by law;

• conducting analytics, quality assurance and service development;

• meeting legal and regulatory obligations.

Disclosure of personal information

We may disclose personal information to:

• contractors and service providers engaged to perform services or support functions (for example, cleaners, tradespeople, IT providers, payment processors, or storage providers);

• professional advisers such as accountants, lawyers or insurers;

• government bodies, law enforcement or regulators where required by law;

• third parties as part of a merger, sale or reorganisation of our business (with obligations to protect your information).

Where we disclose personal information to overseas recipients (for example, cloud service providers), we will take reasonable steps to ensure they handle the information in a way consistent with this policy and the APPs.

Data security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include secure storage systems, access controls, staff training, encryption of electronic data where practicable, and secure disposal of information no longer required.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations and to resolve disputes.

Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience and for analytics. You can configure your browser to disable cookies, but this may limit functionality on the site. Collected technical information may include IP addresses, browser type, operating system, referral URLs and pages visited.

Direct marketing

With your consent, and where permitted by law, we may use your contact details to send marketing communications about services, offers and events. You can opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

Access and correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. We will respond to requests within a reasonable timeframe and may charge a reasonable fee for providing access where permitted by law. Some access requests may be refused where permitted by law, and reasons for refusal will be provided.

Complaints

If you have a complaint about our handling of your personal information, please contact us using the details